FAQ

Information and answers

Information Desk Opening Hours

The Information Desk is located at Musikhuset, The Foyer

Thursday 17-19 (5 pm – 7 pm)
Friday 9-19
Saturday 9-16:30
Sunday 10-15

Check-in Info

When and where:

Thursday 12 noon – 17 at Ridehuset

Thursday 17-19 at The Information Desk at Musikhuset, The Foyer.

How:

To check-in please show your voucher/ticket/receipt at the Information located in Ridehuset.  Here you will receive your festival bracelet for workshops and concerts when you say your full name.

How about a food ticket bracelet?

If you have bought a food ticket, your bracelet will show that you have access to meals at the festival.
Important: Please keep your bracelet on during the ENTIRE festival – this makes everything much easier for you and for the AAVF Team.

Check-in for groups

Please send a representative from your group, or it can be the first person who arrives at the check-in. This person will receive all festival bracelets in an envelope and program info for all the members of the group. Please check the content of the envelope when you receive it.
We would prefer to avoid a large group or choir to meet up at the same time in front of the check-in desk because it would result in long queues and general confusion.

ALL MAPS AND BUILDING PICTURES HERE

Find your way with the VENUE-info page

Internet – WIFI

The City of Aarhus offers free wifi network to all guests and users in its buildings. As a user or guest, you can log on to the City of Aarhus’ wifi network (Smart Aarhus) just by sending a text message from your mobile phone.

How to access the SmartAarhus network:

1) First of all, you have to be in a municipal building with access to the network.

2) On your device scan for open wifi networks and choose ‘SmartAarhus’.

3) After choosing the Smart Aarhus network, you will be asked to specify how you want to log on to the network, e.g. by receiving a text message (SMS login), using a guest login found at the building’s reception (gæstelogin), and more.

4) Log on using one of the above options, and you are online.

See the interactive map of buildings with access to the Smart Aarhus network here.

Can I bring my own food?

For those of you who didn’t buy a food ticket, there is an area for you closest to the stage in Ridehuset. The tables and chairs are reserved for people with food tickets and access to the buffet area.

AROS – Museum of Art

Remember to visit Aarhus Museum of Art! With thousands of square meters spanning ten levels, the museum now has ample space to showcase its extensive collection of 1100 paintings, 400 sculptures and installations, 200 art videos and over 7,000 drawings, photos, and graphics.

Tickets for AROS: Entrance tickets are available at the front desk of AROS, here is a list of ticket prices.

Opening Hours:

Monday         Closed
Tuesday        10 AM – 5 PM
Wednesday  10 AM – 10 PM
Thursday      10 AM – 5 PM
Friday           10 AM – 5 PM
Saturday      10 AM – 5 PM
Sunday         10 AM – 5 PM

Exchange
To exchange money we refer to banks located in the city or the Forex Bank and Exchange

In Case of Emergency:
In the case of emergency dial 112 or 114 on any phone.

Medical Help (Not serious emergency)
If you need to see a doctor please call Emergency Medical Service (with on-call doctors answering your call): + 45 70113131.
Monday – Friday: 08.00 AM – 04.00 PM
Weekend: Open 24 hours

Buying Tickets - How To

Individual tickets, workshop selection and meals

When you buy your individual ticket you will register personal information and contact info and
at the same time, you will register for workshops and be able to buy a food ticket (you can also buy food tickets later). There will be a possibility for 5 workshops per person with a Festival Pass.

Group Tickets, contact person and choices

When you register a group, the person signing up as the contact person will register his or her own contact info and after the registration, the contact person will receive a link for the rest of the group participants. When the other participants in the group use the link they will provide their own contact info, their workshop choices and they can buy food tickets. There will be a possibility for 5 workshops per person with a Festival Pass.

At the Group registration, you will have to:

– Choose whether the group wishes to apply for a coaching session
– Choose whether the group would like to perform a showcase concert at the festival

First come, first served

All ticket sale and workshop registration are “first come, first served” – we have a limited amount of tickets for sale and access to workshops depends on the available room and the type of workshop.

Changes and/or corrections to your registration is manual and happens by contacting flexminds support at:

info@flexminds.dk
Tel: +45 44228888

Not all applications for changes can be met if the workshop, for example, has been fully booked in the meantime.

About Tickets

Can I participate as a single person in the workshops or are they only for groups?
Everyone is welcome in the workshops, both as persons with individual tickets and as a member of a group

Can I get a refund on my ticket?
No, unfortunately not, but the ticket is not personal and therefore you can give it to someone else

Do concerts and workshops cost extra on top of the standard ticket price?
No, all concerts, workshops, and coachings are included in the festival pass (but the Pre-festival is not)

Which credit card and payment options are possible to use?
Most credit and debit cards can be used, like VISA and Mastercard, check out the list of payment options here: https://www.dibspayment.com/card_payments. Bank transfer is not an option.

Do I need to bring the tickets on paper, or do you accept digital tickets on smartphones and tablets?
Yes, we do accept a digital copy of the ticket.

Is it possible for family members or friends who don’t have a festival ticket to buy tickets for the main concerts?
Yes, family members can participate and buy tickets via Musikhuset Aarhus (Concert Hall Aarhus) 

Food tickets

When can I buy a food ticket?
Food Tickets and Sunday Brunch Tickets are on sale together with the sale of the Regular Festival Pass. It is possible to buy Sonday Brunch separately – click here for info on Tickets and prices

Where can I see the menu? The Menu for the festival meals is right here at this link

I’m a vegetarian/vegan/allergic to gluten – where do I give notice about this in the sign-up process?
When you buy your meal ticket you can, of course, give notice about the choice of vegetarian food, vegan or gluten-free.

Group tickets

Important Info on group sign-up: If you are a group/vocal group/choir of fewer than 10 people and you would like to perform or participate in a coaching session, please sign up as a group and buy a group festival pass (you will then pay the price for the regular festival pass (1545 DKK per person, but will be able to join coaching or performance)

Someone in our group/choir cannot attend, can we give the ticket to someone else?
The ticket is not personal, so yes you can pass the ticket on to a different participant. Unfortunately, we cannot do a refund.

Our group is participating in the festival as part of the competition for choirs and vocal groups – do we have to choose the competition in our workshop choices?
No, since you are already a part of the competition on stage, you don’t have to sign up for it. This is only for people who would like to attend the competition as an audience. You have a maximum of 5 workshop choices per person on top of that.

If we are 10 students/young people can we get the group ticket discount and a student discount on top of that?
No, unfortunately, we are only able to provide one type of discount per person.

We are now more members of the group/choir than when we bought the tickets – can the new members join our group ticket and get the same group ticket price?
Yes, that is possible. You should contact Flexminds at support@flexminds.dk to make the additions to your group ticket.

Does our entire group need to be at check-in, or can the first person who arrives collect our tickets and we can get them from that person?
You can, of course, get the tickets as the first member of the group, when you arrive. We would prefer to avoid a large group or choir to meet up at the same time in front of the check-in desk because it would result in long ques and general confusion.

More Info on Tickets and Prices

Tickets and Prices

Workshop sign-up

How many workshops can I sign up for?
There is a limit of five workshops per participant, but if you like you can of course also choose just two, three or four workshops during the festival – there is only a maximum limit of five workshops. Please note: Choosing to participate as an audience member at the competition will count as a workshop choice.

How are the workshops distributed?
The workshops are distributed after the first come, first served principle

Are the workshops specifically for singers on a beginner level?
The workshops are for singers on all levels – from beginners to pro’s

The sign-up system did not work when I made my choices and now my first priority is not available anymore – can I join my first choice after all?
You might be able to change your priorities in the workshop sign-up, contact flexminds at support@flexminds.dk

I didn’t get my first priority workshop, can I get a refund on my ticket?
No, unfortunately, we cannot make a refund, but it is possible for you to give your ticket to someone else.

Coachings

If we apply for coaching are we then guaranteed a coaching session?
Unfortunately, you are not guaranteed coaching session as there may not be enough coaching sessions for all the groups that apply.

Can we request a specific coaching instructor?
It is not possible to request a certain coaching teacher. We try to make the best matches possible between groups and teachers. But there are many things to take into consideration to finish this puzzle. You can write a note if you have a wish for a certain teacher, but we cannot guarantee anything.

What happens if the coaching session happens at the same time as a workshop, that the group has signed up for?
If your group/choir is granted a coaching session and you have chosen a workshop in the same time slot, you will lose your workshop seats and the coaching will count as a workshop.

If we are 40 singers in our choir and only 20 are able to attend the entire festival, can 10 of our singers who don’t have festival tickets join in the coaching session that we have been given by the festival without having to pay for the entire festival?
Unfortunately, we have to set a limit to the number of persons in a group attending the coaching session, and therefore it will not be possible for members to attend without a festival ticket.

Workshop guide for "Regular choir singer"

We have made a guide that might be helpful for someone who wants to join in and sing as much choir music as possible..

How to choose workshops, if you are a “regular” choir singer who “just wants to sing”?

Thursday
Definitely go to the Open Singing, which is an unofficial and open choir session – no sign-up is necessary, you just show up! The arrangements are not complicated and there are usually at least 100 people. Sheet music gets distributed on sight.

At 4 pm you could either join the Epic Pop Session with Tine Orht which is more os the same – pop music with sheet music on sight. You could also join the Icebreaker workshops with Tine Fris-Ronsfeld and Kristoffer Thorning, which is a fun way to meet new people and kickstart your festival!

Friday
The safe choice is always the workshops with Jens Johansen. This year Jens is probably doing workshops with Disney songs. The workshop has two modules, and you have to choose both modules if you choose this option. The songs will be performed by the workshop choir on Sunday night at Night Stage in Ridehuset. Another option is the “All Ears” workshop with The Real Group.

At 2 pm on Friday, you can join the Epic Pop workshop with Christian Fris-Ronsfeld, which is all about great choir music and epic sound.

If you would like a “listening break” at this point you could go to “Meet the real group” or join as an audience member at the competitions (it counts as a workshop to join the audience at the competition).

Saturday
keep singing with Jens Johansen or join the Loop Songs workshop with Bertrand Gröger.

Saturday afternoon you could try the “What’s up Barbershop”-workshop or go to the competition again. Saturday at 4 pm there is also a fun workshop with Morten kjær, where the focus is on choir music from the Nordic countries.

Accommodation

Useful links on hotels and BnBs:

Visit Aarhus – Where to sleep

AIRBNB

www.couchsurfing.com/

Parking

There is a large parking complex next to Musikhuset (Concert Hall Aarhus), but parking in Aarhus city centre can be difficult and there is hardly any free parking – for more info on parking spaces visit this site:

Info on parking Garages and parking spaces in and around Aarhus City Centre

Transport to Concert Hall Aarhus (Musikhuset)

By train: A 10-minute walk from the train station
By bus: A 10-minute walk from the bus station, but plenty of bus stops are also located along the streets near Musikhuset.
By plane: The airport bus stops at the train station

For further information on arrivals and departures by trains and buses, please visit http://www.rejseplanen.dk/bin/query.exe/enwww.rejseplanen.dk