FAQ

Information and answers

Check-in Info

When:

From Thursday 30th of May at 12 noon

Where:

Ridehuset

How:

To check-in please show your voucher/ticket/receipt at the Information located in Ridehuset.  Here you will receive your festival bracelet for workshops and concerts when you say your full name.

How about a food ticket bracelet?

If you have bought a food ticket, your bracelet will show that you have access to meals at the festival.
Important: Please keep your bracelet on during the ENTIRE festival – this makes everything much easier for you and for the AAVF Team.

Check-in for groups

Please send a representative from your group, or it can be the first person who arrives at the check-in. This person will receive all festival bracelets in an envelope and program info for all the members of the group. Please check the content of the envelope when you receive it.
We would prefer to avoid a large group or choir to meet up at the same time in front of the check-in desk because it would result in long queues and general confusion.

About Tickets

Can I participate as a single person in the workshops or are they only for groups?
Everyone is welcome in the workshops, both as persons with individual tickets and as a member of a group

How are the workshops distributed?
The workshops are distributed after the first come, first served principle

Are the workshops specifically for singers on a beginner level?
The workshops are for singers on all levels – from beginners to pro’s

Can I get a refund on my ticket?
No, unfortunately not, but the ticket is not personal and therefore you can give it to someone else

Do concerts and workshops cost extra on top of the standard ticket price?
No, all concerts, workshops and coachings are included in the festival ticket

Which credit card and payment options are possible to use?
Most credit and debit cards can be used, like VISA and Mastercard, check out the list of payment options here: www.dibs.dk/kortbetaling. Bank transfer is not an option.

Are the Pre-Festival Concerts included in the Festival ticket?
The pre-festival is not included in the festival ticket

Do I need to bring the tickets on paper (printed out), or do you accept digital tickets on smartphones and tablets?
Yes, we do accept a digital copy of the ticket and a paper version is not necessary.

Is it possible for family members or friends who don’t have a festival ticket to buy tickets for the main concerts?
Yes, family members can participate and buy tickets via Concert Hall Aarhus

Food tickets

When can I buy a food ticket?
Food Tickets are on sale in 2019
Where can I see the menu?
TBA
I’m a vegetarian – where do I give notice about this in the sign-up process?
When you buy your meal ticket you can, of course, give notice about the choice of vegetarian food.

Group tickets

Someone in our group/choir cannot attend, can we give the ticket to someone else?
The ticket is not personal, so yes you can pass the ticket on to a different participant. Unfortunately, we cannot do a refund.

If we are 10 students can we get both the Group ticket discount and a student discount after that?
No, unfortunately, we are only able to provide one type of discount per person.

We are now more members of the group/choir than when we bought the tickets – can the new members join our group ticket and get the same group ticket price?
Yes, that will be possible. You should contact Flexminds at support@flexminds.dk to make the additions to your group ticket.

Does our entire group need to be at check-in at the exact same time, or can the first person who arrives collect our tickets and we can get them from him or her?
You can, of course, get the tickets as the first member of the group, when you arrive. We would prefer to avoid a large group or choir to meet up at the same time in front of the check-in desk because it would result in long ques and general confusion.

More Info on Tickets and Prices

Tickets and Prices

Workshop sign-up

How many workshops can I sign up for?
There is a limit of five workshops per participant, but if you like you can of course also choose just two, three or four workshops during the festival – there is only a maximum limit of five workshops.
The sign-up system did not work when I made my choices and now my first priority is not available anymore – can I join my first choice after all?
You might be able to change your priorities in the workshop sign-up, contact flexminds at support@flexminds.dk
I didn’t get my first priority workshop, can I get a refund on my ticket?
No, unfortunately, we cannot make a refund, but it is possible for you to give your ticket to someone else.

Coachings

If we apply a coaching are we then guaranteed a coaching session?
Unfortunately, you are not guaranteed a coaching as there may not be enough coaching sessions for all the groups that apply.
Can we request a specific coaching instructor?
It is not possible to request a certain coaching teacher. We try to make the best matches possible between groups and teachers. But there are many things to take into consideration to finish this puzzle. You can write a note if you have a wish for a certain teacher, but we cannot guarantee anything.
What happens if the coaching session happens at the same time as a workshop, that the group has signed up for?
If your group/choir is granted a coaching session and you have chosen a workshop in the same time slot, you will lose your workshop seats and the coaching will count as a workshop.
If we are 40 singers in our choir and only 20 are able to attend the entire festival, can 10 of our singers who don’t have festival tickets join in the coaching session that we have been given by the festival without having to pay for the entire festival?
Unfortunately, we have to set a limit to the number of persons in a group attending the coaching session, and therefore it will not be possible for members to attend without a festival ticket.

Accommodation

Useful links on hotels and BnBs:

Visit Aarhus – Where to sleep

AIRBNB

www.couchsurfing.com/

Parking

You can get parking all day for just 50 DKK if you park at the Concert Hall Aarhus parking spaces. To get your discount parking tickets, bring the parking ticket and a valid festival pass to the Box Office at the Foyer in the Concert Hall.

More info on parking here at the website of Concert Hall Aarhus

Transport to Concert Hall Aarhus (Musikhuset)

By train: A 10-minute walk from the train station
By bus: A 10-minute walk from the bus station, but plenty of bus stops are also located along the streets near Musikhuset.
By plane: The airport bus stops at the train station

For further information on arrivals and departures by trains and buses, please visit http://www.rejseplanen.dk/bin/query.exe/enwww.rejseplanen.dk

Internet – WIFI

The City of Aarhus offers free wifi network to all guests and users in its buildings. As a user or guest, you can log on to the City of Aarhus’ wifi network (Smart Aarhus) just by sending a text message from your mobile phone.

How to access the SmartAarhus network:

1) First of all, you have to be in a municipal building with access to the network.

2) On your device scan for open wifi networks and choose ‘SmartAarhus’.

3) After choosing the Smart Aarhus network, you will be asked to specify how you want to log on to the network, e.g. by receiving a text message (SMS login), using a guest login found at the building’s reception (gæstelogin), and more.

4) Log on using one of the above options, and you are online.

See the interactive map of buildings with access to the Smart Aarhus network here.

Can I bring my own food?

For those of you who didn’t buy a food ticket, there is an area for you closest to the stage in Ridehuset. The tables and chairs are reserved for people with food tickets and access to the buffet area.

AROS – Museum of Art

Remember to visit Aarhus Museum of Art! With thousands of square metres spanning ten levels, the museum now has ample space to showcase its extensive collection of 1100 paintings, 400 sculptures and installations, 200 art videos and over 7,000 drawings, photos and graphics.

Tickets for AROS: Entrance tickets are available at the front desk of Aros. List of ticket prices here

Opening Hours:

Monday         Closed
Tuesday        10 AM – 5 PM
Wednesday  10 AM – 10 PM
Thursday      10 AM – 5 PM
Friday           10 AM – 5 PM
Saturday      10 AM – 5 PM
Sunday         10 AM – 5 PM

Exchange
To exchange money we refer to banks located in the city or the Forex Bank and Exchange

In Case of Emergency:
In the case of emergency dial 112 or 114 on any phone.

Medical Help (Not serious emergency)
If you need to see a doctor please call Emergency Medical Service (with on-call doctors answering your call): + 45 70113131.
Monday – Friday: 08.00 AM – 04.00 PM
Weekend: Open 24 hours